Role: Freelance Product Designer
Description: I was brought in on contract to jumpstart the UX and Visual design for Welltok’s Consumer Support and Configuration platform. The product allows Welltok to quickly and easily support their customers while giving them the ability to configure a white label version.
This project held many challenges from designing a UI around engineering technical debt, allowing an employee to quickly look up a consumer, to figuring out the most intuitive solution for configuring a very complicated platform. I worked with product managers, external clients, stakeholders and various engineering teams through the life of the project. I reported to a design team at a weekly check in meeting.
Once a consumer support representative finds the user they are looking for, they can click in and see a full profile of actions that user has taken on the platform.
After feedback and testing, most preferred multiple fields to search on vs. one search box.
This includes adding users, planning programs and scheduling evens.
Since Cafewell is a fairly complicated platform to configure, the goal was to make it as visual as possible.