Consumer Support & Configuration

Role: Freelance Product Designer

Description: I was brought in on contract to jumpstart the UX and Visual design for Welltok’s Consumer Support and Configuration platform. The product allows Welltok to quickly and easily support their customers while giving them the ability to configure a white label version.

This project held many challenges from designing a UI around engineering technical debt, allowing an employee to quickly look up a consumer, to figuring out the most intuitive solution for configuring a very complicated platform. I worked with product managers, external clients, stakeholders and various engineering teams through the life of the project. I reported to a design team at a weekly check in meeting.

Consumer Support Representatives need to be able to find users as fast and easy as possible.

Once a consumer support representative finds the user they are looking for, they can click in and see a full profile of actions that user has taken on the platform.

After feedback and testing, most preferred multiple fields to search on vs. one search box.

Any of our clients need to be able to easily configure a cafewell program.

This includes adding users, planning programs and scheduling evens.

Since Cafewell is a fairly complicated platform to configure, the goal was to make it as visual as possible.

Lauren Smith
Product Manager at Welltok
"Jessica joined our team during a time where our project was just notes on paper and quickly dove in to make the vision a reality. Through her use of design technology and skills, Jessica put together a walk through of the product and it's capabilities that was so spot on with the vision that the product team was able to not only use her designs to share the vision with clients and executives but also use them to work downstream with the teams building and executing the final product. Through tight timelines, multiple iterations and many varying opinions, Jessica was able to share her expertise and bring forth great designs that took what could have been a very complex interface and disjointed interface and created one with prescriptive, intuitive workflows and a delightful look and feel. An invaluable asset and member of our team and a true rockstar personally and professionally, Jessica is not only a delight to work with but a true leader in her field."
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Product Designer / Founder / Maker
I’m currently freelancing full-time and am available for work! Originally from Vancouver, BC Canada, I now live in Erie, Colorado with @jakedahn and @goldenqueso.
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Art Institute of California — San Francisco
Bachelor of Science — Graphic Design
User Research
Product Design
User Experience
Visual Design
Web Applications
Mobile Applications